zrbazar: Privacy Policy
How zrbazar handles your personal data — clearly, in plain English.
This Privacy Policy explains how zrbazar collects, uses, and safeguards personal information when you use our platform at zrbazar.lat. It applies to all players in Bangladesh and covers every touchpoint — from account registration to withdrawals processed via bKash, Nagad, Rocket, Upay, or Bank Transfer.
By creating a zrbazar account or continuing to use our services, you confirm that you have read and understood this policy. If anything is unclear, our 24/7 Live Chat team is available to help.
Who Runs This Platform
zrbazar operates the online gaming platform accessible at zrbazar.lat. All data-related decisions described in this policy are made by zrbazar as the data controller. Any third-party game providers — including Evolution, Ezugi, Playtech, Spribe, JDB, and FA Chai — act as processors under separate agreements and are bound by equivalent data protection obligations.
What Data We Collect
We only collect information that is necessary to provide our services, comply with legal requirements, and keep your account secure.
| Category | Examples | When Collected |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | KYC verification before first withdrawal |
| Contact | Mobile number, email address | Account registration |
| Financial | bKash/Nagad/Rocket account number, transaction IDs, deposit and withdrawal amounts | Every deposit or withdrawal |
| Device & Technical | IP address, device model, OS version, browser type, session duration | Automatically on each visit |
| Gameplay | Bets placed, games played, session history, win/loss records | During active gaming sessions |
| Communications | Live Chat transcripts, support ticket content | When you contact support |
We do not collect your physical address unless you voluntarily provide it, and we do not store full payment card numbers at any point.
How We Use Your Data
Your information serves specific, defined purposes. We do not sell player data, and we do not use it for unrelated commercial profiling.
- Account management: Creating and maintaining your zrbazar account, processing logins, and managing password resets.
- Transaction processing: Handling deposits (minimum ৳200) and withdrawals (minimum ৳900) through your chosen payment method, with deposits clearing in roughly 4 minutes and withdrawals in around 35 minutes.
- Identity verification (KYC): Confirming your identity before your first withdrawal, using an NID, Passport, or Driving Licence. Review takes up to 24 hours.
- Fraud and security monitoring: Detecting unusual login activity, suspicious betting patterns, or multi-account violations in real time.
- Responsible gaming: Monitoring deposit frequency and session length so our team can flag and act on signs of problem gambling behaviour.
- Customer support: Resolving queries and complaints through our 24/7 Live Chat service, keeping transcripts for quality assurance.
- Service improvements: Analysing aggregated, anonymised gameplay data to improve platform speed, game selection, and mobile app performance.
- Legal compliance: Meeting anti-money-laundering (AML) and counter-financing-of-terrorism (CFT) obligations that apply to online gaming operators.
Legal Basis for Processing
Processing your data rests on one or more of these grounds:
- Contract performance: Processing necessary to fulfil our service agreement with you — handling your bets, paying out winnings, and managing your account.
- Legal obligation: KYC, AML checks, and transaction records required by applicable regulations.
- Legitimate interests: Fraud prevention, platform security, and service analytics, provided these do not override your rights.
- Consent: Marketing messages (SMS or email promotions about bonuses or new games). You can withdraw this consent at any time through your account settings or by contacting Live Chat.
When We Share Information
zrbazar does not sell or rent your personal data. We share it only in the following circumstances:
- Game providers (Evolution, Ezugi, Playtech, Spribe, JDB, FA Chai): Game session data is passed to the relevant provider to run games and confirm results. These partners are contractually prohibited from using your data for any other purpose.
- Payment processors (bKash, Nagad, Rocket, Upay, Bank Transfer): Transaction details necessary to complete deposits and withdrawals.
- Identity verification services: NID or passport data may be verified against government databases to satisfy KYC requirements.
- Fraud prevention partners: Device fingerprint and IP data may be shared with specialist security providers to detect account takeover or bonus abuse.
- Legal and regulatory authorities: Where required by law, court order, or a formal regulatory request, we will disclose data without prior notice to you.
Cookies and Tracking
When you visit zrbazar.lat — including on mobile — our servers set cookies and similar tracking technologies. Here is what each type does:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Keeping you logged in, securing your session, remembering your language setting | No — platform will not function without these |
| Functional | Saving your game lobby filters, remembering your preferred payment method | Yes — via account preferences |
| Analytics | Measuring page load times, most-used features, error rates (data is aggregated and anonymised) | Yes — via cookie settings banner |
| Security | Bot detection, fraud signals, brute-force login protection | No — required for account protection |
We do not use third-party advertising cookies or sell cookie data to ad networks.
How Long We Keep Data
We hold data only for as long as genuinely needed. The table below gives our standard retention periods for each category.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration details | Duration of account + 5 years after closure | AML and audit requirements |
| Financial transaction records | 7 years from each transaction | Legal and regulatory obligation |
| KYC documents | 5 years after account closure | Identity verification law |
| Live Chat transcripts | 2 years | Dispute resolution |
| Device and session logs | 13 months | Fraud investigation window |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent basis |
Once a retention period ends, data is securely deleted or anonymised so it can no longer be linked back to you.
Your Rights as a Player
You have the following rights over your personal data held by zrbazar. To exercise any of them, contact our 24/7 Live Chat team.
- Access: Request a copy of all personal data we hold about you.
- Correction: Ask us to fix inaccurate or outdated information — for example, a misspelled name or old mobile number.
- Deletion: Request erasure of your data, subject to our legal retention obligations. Accounts with outstanding balances or pending KYC reviews cannot be immediately deleted.
- Restriction: Ask us to pause processing while a dispute about accuracy or lawfulness is resolved.
- Portability: Receive your account data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests, including profiling for responsible gaming purposes.
- Withdraw consent: Pull back any consent you gave for marketing communications at any time, with no effect on your account status.
We respond to all data rights requests within 30 days. Complex requests may take up to 60 days, in which case we will notify you.
How We Secure Your Account
Protecting player accounts is an operational priority at zrbazar. Our security measures include:
- TLS encryption: All data between your device and zrbazar.lat is encrypted in transit using TLS 1.2 or higher.
- Hashed passwords: Passwords are stored as salted cryptographic hashes — not plain text.
- Two-factor verification: Optional SMS-based verification for logins and withdrawals.
- Session time-outs: Inactive sessions are automatically closed after a defined idle period.
- Access controls: Staff access to player data is role-based and logged. Only personnel who need data to fulfil their job can retrieve it.
- Breach response: If a data breach occurs that affects your rights, we will notify you and relevant authorities within the legally required timeframe.
Players Under 18
zrbazar is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under 18. If a minor has accessed our platform and created an account, their account will be closed immediately on discovery and all associated data deleted, except where retention is required by law. If you believe a minor has used our service, contact Live Chat at once.
When This Policy Updates
We review this Privacy Policy periodically and update it whenever our practices change, new services launch, or legal requirements shift. When we make material changes, we will:
- Post the updated policy at zrbazar.lat/privacy/ with a revised "Last Updated" date at the top of the page.
- Notify active account holders by SMS or in-platform notification at least 7 days before the changes take effect — except where immediate changes are required by law.
Continuing to use zrbazar after a policy update takes effect means you accept the revised terms. If you disagree with any change, you may close your account before the effective date and request deletion of your data.
How to Reach Us
For any question about this Privacy Policy, a data rights request, or a concern about how your information is being handled, the fastest route is our 24/7 Live Chat service — available directly inside your zrbazar account dashboard. Our support team can escalate data-related requests to the appropriate team on the same day.
If your concern is not resolved through Live Chat, you may submit a formal written complaint through the account's Help & Support section. We acknowledge all formal complaints within 5 business days.
This policy applies solely to the zrbazar platform at zrbazar.lat. It does not cover third-party websites linked from our platform; those sites operate under their own privacy terms. · 18+ · Play Responsibly.