zrbazar: Responsible Gaming
How zrbazar keeps gaming fun, fair, and within your control — including the tools available to every player in Bangladesh.
Our Commitment to Safe Play
At zrbazar, gambling is meant to be entertainment — the same way watching a cricket match or going to a cinema is entertainment. It has a cost, it has a time limit, and it should never feel like a way to solve financial problems.
We built our responsible gaming policy around one idea: every player should stay in control. That means giving you real tools — not just a paragraph of legal text — so that you decide how much you spend, how often you play, and when to stop.
This page explains every tool and rule that applies at zrbazar. If you are playing right now and something feels wrong, skip straight to Tools You Can Use Right Now.
Age Restriction Policy
zrbazar does not accept players under 18 years old. This is a hard rule with no exceptions, regardless of the type of game or the amount involved.
During registration, we ask for your date of birth. Before your first withdrawal, our KYC process requires a government-issued ID — National ID Card (NID), Passport, or Driving Licence — which confirms your age independently. If a discrepancy is found at any point, the account is suspended immediately and any pending balance is reviewed before release.
If you share a device with someone under 18, please log out after each session and do not save your password on a shared phone.
Under 18? If you are under 18, please do not attempt to register. zrbazar will close any account found to belong to a minor, and remaining funds will not be released until identity is verified.
Warning Signs of Problem Gambling
Problem gambling does not always look dramatic. It often starts quietly. The following signs are worth paying attention to — in yourself or someone you know.
| Area | What to watch for |
|---|---|
| Money | Spending more than planned, borrowing to play, chasing losses to "win it back" |
| Time | Playing for hours without noticing, skipping meals or sleep, missing work or family events |
| Emotions | Feeling anxious or irritable when not playing, gambling to escape stress or bad news |
| Honesty | Hiding how much you play or spend from family, feeling guilty after sessions |
| Control | Trying to stop or cut back but finding it very hard, playing even when you planned not to |
If two or more of these describe your experience, please use one of the tools below or contact our support team.
Tools You Can Use Right Now
zrbazar provides several account management tools. You do not need to explain yourself to use any of them. Just contact our 24/7 Live Chat and ask for the tool by name.
Reality Check Reminder
Ask support to set a session time reminder. When the timer runs out, you get a notification showing how long you have been playing and how much you have wagered in that session. You choose the interval — 30 minutes, 1 hour, or 2 hours.
Session Time Limit
You can set a maximum session length. Once the limit is reached, you are automatically logged out. The limit takes effect immediately when you set it. Any change to increase the limit takes 24 hours to come into force, giving you time to reconsider.
Cooling-Off Period
If you want a short break, ask for a cooling-off period of 24 hours, 72 hours, or 7 days. During this time your account is locked for deposits and gameplay. You can still withdraw funds that are already in your wallet.
Deposit and Loss Limits
Setting a budget before you play is the single most effective responsible gaming habit. zrbazar lets you define personal deposit limits and loss limits so your spending never exceeds what you decided in a calm moment.
| Limit type | Period options | Takes effect | To increase |
|---|---|---|---|
| Daily deposit limit | Per day | Immediately | 24-hour cooling period |
| Weekly deposit limit | Per 7 days | Immediately | 24-hour cooling period |
| Monthly deposit limit | Per calendar month | Immediately | 24-hour cooling period |
| Loss limit | Daily / Weekly | Immediately | 24-hour cooling period |
The minimum deposit at zrbazar is ৳200. Setting a daily limit at or just above that figure is a sensible starting point if you are not sure what your budget should be.
Decreasing any limit is always instant. Increasing a limit or removing one always has at least a 24-hour delay — a deliberate buffer that prevents impulsive decisions during a losing streak.
Self-Exclusion and Account Breaks
Self-exclusion is for players who want a longer break — or who feel they need to stop entirely. It is not a minor step, and we treat requests for it with full seriousness and no judgment.
Short-term exclusion (1–6 months)
Your account is closed to deposits and gameplay for the period you choose. You can withdraw any remaining balance after the exclusion starts. At the end of the period, you will need to contact support to reactivate the account — it does not reopen automatically.
Long-term exclusion (6 months – 5 years)
Works the same way, but during the exclusion period zrbazar will not send you any promotional messages, bonus offers, or re-engagement emails.
Permanent closure
If you want to close your account permanently, contact our 24/7 Live Chat. The account cannot be reopened. Any balance above the minimum withdrawal amount of ৳900 will be returned to the payment method used for deposits, subject to identity verification.
Important: Self-exclusion is processed within 24 hours of your request. During that window, please avoid depositing, as funds received after the exclusion is active will be held until the exclusion period ends.
Account Verification and Player Protection
zrbazar's KYC process is not only a financial compliance step — it is also a layer of player protection. Verifying your identity helps us confirm that you are who you say you are, that you are over 18, and that your account is not being used by someone else without your permission.
Accepted documents:
- National ID Card (NID)
- Passport
- Driving Licence
Verification is required before your first withdrawal. Our team reviews submissions within 24 hours. If documents are unclear or incomplete, we contact you through Live Chat to resolve it quickly.
If you suspect that someone else has accessed your account, contact Live Chat immediately. We can freeze the account and investigate within the same session.
Where to Get Outside Help
zrbazar's support team can apply tools and limits to your account, but they are not trained counsellors. If you feel that gambling is harming your life, please reach out to a qualified support service. The following organisations offer free, confidential help.
| Organisation | What they offer | How to reach them |
|---|---|---|
| Gamblers Anonymous | Peer support groups, 12-step programme, international chapters | gamblersanonymous.org |
| BeGambleAware | Online self-assessment, live chat with counsellors, 24/7 helpline | begambleaware.org |
| GamCare | Free counselling, National Gambling Helpline, forum community | gamcare.org.uk |
| Gambling Therapy | Multilingual support, live chat, online groups | gamblingtherapy.org |
These services are independent of zrbazar. They will not share your conversation with us unless you ask them to.
How Our Team Handles Concerns
Our 24/7 support agents follow a written responsible gaming procedure. If a player uses language that suggests distress — such as "I can't stop," "I've lost everything," or similar — the agent is trained to pause the conversation and offer immediate self-exclusion before any other action.
Agents do not share specifics of your account activity with family members or third parties unless you have given written consent or we are legally required to do so.
All support interactions related to responsible gaming are flagged internally and reviewed by a senior team member within 48 hours. If a pattern of concerning behaviour is detected on an account — for example, frequent large deposits late at night followed by immediate withdrawals — the account may be reviewed proactively and limits applied even if the player has not asked for them.
If you feel you were not handled appropriately, you can escalate through Live Chat and ask to speak with a senior agent.
Questions About Responsible Gaming
Can I set a limit and then remove it immediately?
No. Removing or increasing any limit at zrbazar requires a 24-hour waiting period after you submit the request. This is intentional — it gives you time to reconsider if the decision was made in a moment of frustration or during a losing run. Decreasing a limit takes effect immediately.
What happens to my balance if I self-exclude?
Your existing balance is preserved. You can request a withdrawal of any amount above ৳900 (the minimum withdrawal at zrbazar) after the exclusion is active. Funds are returned to the payment method you used for deposits — bKash, Nagad, Rocket, Upay, or bank transfer.
Will zrbazar ever contact me with promotions during a self-exclusion?
No. During any self-exclusion period, your account is removed from all marketing lists. You will not receive bonus emails, SMS notifications about promotions, or re-engagement messages. If you do receive such a message in error, contact Live Chat immediately.
Can a family member ask you to restrict my account?
A third party cannot unilaterally restrict your account. However, if a family member contacts us with a genuine concern, we will note it and our compliance team may review the account. We also encourage you to reach out yourself — asking for help is always the fastest path to getting limits applied.
Is there a way to check my own gambling history?
Yes. Contact our 24/7 Live Chat and ask for a statement of your deposit, withdrawal, and wagering history. We can provide a summary covering any date range you specify. Reviewing your own history every month is a practical way to keep your spending in perspective.
What if I am not sure whether I have a problem?
Uncertainty itself is worth taking seriously. BeGambleAware (begambleaware.org) has a free online self-assessment that takes about five minutes. It is anonymous and gives you a clear picture. If the result suggests concern, you can then decide whether to use zrbazar's limit tools or seek external support.
Playing at zrbazar should feel like a good use of your free time — not a source of stress. If that changes, use our tools or talk to us.
Back to Homepage18+ · zrbazar promotes responsible gaming. Gambling involves financial risk. Only play with money you can afford to lose.