zrbazar Withdrawal & KYC Guide
Work through this page once and you can take money out of your zrbazar account without guessing: the request itself, the documents the cashier asks for, and what to do when a payout is held.
Money in Bangladesh moves through bKash, Nagad, Rocket, Upay and bank transfer, and zrbazar treats all five the same way at the cashier: one minimum, one queue, one verification step. Below you will find the limits that apply to your account, the order of the taps, and the three documents that clear identity checks for good.
- 18+ only
- Encrypted cashier
- 24/7 Live Chat
- NID · Passport · Licence
18+ · Play Responsibly. Set a limit before you deposit, not after.
Limits, timings and the wagering rule on one screen
Every figure on this page is in Bangladeshi taka and matches what the cashier shows, on the website and inside the app. Nothing differs between the two, so you can start a request on your phone and finish it on a laptop without losing your place.
The table is the short version. Read it once and the rest of this guide is detail rather than news.
| Item | Figure | What it means for you |
|---|---|---|
| Minimum deposit | ৳200 | Opens the balance you will later withdraw from. |
| Deposit arrival | 4 minutes | Typical time for bKash, Nagad, Rocket and Upay. |
| Minimum withdrawal Cash out | ৳900 | Anything smaller stays in your balance. |
| Standard payout time | 35 minutes | From approval to the wallet or bank account. |
| Daily withdrawal ceiling | ৳75,000 | Total across all requests in one day. Higher VIP tiers raise it. |
| First payout after KYC | Up to 6 hours | Only the first one. Later payouts run at the normal 35 minutes. |
| Document review | Up to 24 hours | Time the verification team needs for your NID, passport or licence. |
| Wagering on bonus funds | 13× | Bonus balance clears at 13 times the bonus amount before it can leave. |
Requests are handled on every day of the week, including Friday and public holidays. If a figure here does not match your screen, Live Chat is open at any hour and can check the account directly.
The cash out route, five taps from request to taka
The cashier is a single screen with a few fields. Learn the order now and you will not need to open this page again.
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Open the cashier and pick your wallet
Log in, open Wallet, then choose Withdraw. Pick bKash, Nagad, Rocket, Upay or bank transfer and add the number or account you want the payout sent to. Do this slowly the first time: a wrong digit sends money to a stranger, and reversing that takes far longer than typing carefully.
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Type an amount inside the limits
The smallest request is ৳900 and the daily ceiling starts at ৳75,000. Treat the ceiling as a rail rather than a target. If your balance sits just under ৳900, add a small deposit of ৳200 or more and try again later instead of leaving a request that cannot be processed.
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Match the account name to your ID
The wallet or bank account must belong to you and be spelled the way your document spells it. A bKash account registered to a brother or a friend is the reason most first requests come back. Check the Latin spelling on your NID before you confirm, not after.
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Clear verification if this is your first payout
Identity checks run before your first withdrawal and only once. Keep your NID, passport or driving licence nearby before you start, because the request waits until the documents are approved. Review takes up to 24 hours, and a clear photo taken in daylight is approved faster than one shot at night.
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Confirm, then leave the request alone
After confirmation the request shows as pending. Standard payouts land in about 35 minutes, and a first payout can take up to 6 hours while the account is checked. Sending a second request while the first is open speeds nothing up, it only ties up more of your balance.
Why the cashier asks for papers before your first payout
KYC is a one-time check that the person holding the account is the person taking money out of it. zrbazar runs it before the first withdrawal rather than at sign-up, so you can register and play first and send documents only when there is an actual payout to protect.
The check protects your balance. If someone else gets into your account, they cannot redirect a payout to their own bKash number without passing the same name match your documents already carry. That is also why the wallet has to be in your name and not in a relative's.
Once the documents are approved the step does not return. Later requests skip straight to the 35-minute queue, and a payout started in the app on a phone is dealt with exactly like one started in a browser.
The three documents we accept
One document is enough. Send the one you can photograph most clearly, not the one you think looks more official.
| Document | What must be visible | Best for |
|---|---|---|
| National ID Card (NID) | Front and back, all four corners inside the frame | Most players; the usual choice |
| Passport | Photo page, inside the validity dates | Accounts opened with a passport number |
| Driving Licence | Both sides if the licence carries details on each | When the NID photo keeps failing |
Photo rules the reviewers check first
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Whole card in the frame
A cropped corner is the most common reason a file is sent back. Lay the card flat on a table and step back a little before shooting.
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Daylight, not flash
Flash glare across the laminate hides the print. A window or an ordinary room lamp gives a sharper file than a night shot with the torch on.
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Text readable at full size
If the ID number cannot be read when the photo is opened full screen, the reviewer cannot match it. Filters, stickers and heavy cropping all count as unreadable.
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One clear file for each side
Two photos are better than one photo holding both sides in half the frame. Screenshots from a gallery app and photocopies of photocopies are usually too soft to accept.
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The same spelling everywhere
The Latin spelling on the document should match the Latin spelling on the account and on the wallet. Where a middle name is written in full on one and shortened on another, the reviewer will ask.
How to send them
- Open Wallet while logged in and follow the verification prompt, or use the link the cashier shows when a payout is being held.
- Choose the document type, then upload the front and the back as separate files.
- Check on screen that the name and ID number match the card before you press send.
- Keep the window open until the upload confirms. Closing the app mid-upload is what makes a reviewer request the same file twice.
Review takes up to 24 hours. You do not need to send the documents again while the status shows as under review, and a second upload does not move it forward.
Where your documents go
Uploads are used for one purpose: matching the account holder to the payout. They are not shown to other players, not used for advertising, and not handed to a payment provider as a copy. If a photo is unreadable the reviewer rejects that upload instead of keeping a poor copy in the file. You can ask Live Chat for the status of a review at any hour, and you can ask what is held on file about you at any time. Our Privacy Policy sets out the rest.
When a request comes back to you
A declined request is a message, not a penalty. The amount returns to your balance and nothing is deducted for trying. The table lists what the cashier screen says and what usually sits behind it.
| What you see | Usual cause | What clears it |
|---|---|---|
| Name mismatch | The wallet is registered to somebody else | Send from an account in your own name, spelled as on your ID. |
| Verification required | First payout and no documents on file yet | Upload NID, passport or licence; review runs up to 24 hours. |
| Bonus in play | Bonus balance has not cleared 13× wagering | Finish the turnover, or withdraw only the cash part of the balance. |
| Amount below minimum | The request was under ৳900 | Raise the amount to ৳900 or more. |
| Daily limit reached | ৳75,000 already sent in the same day | Wait for the next day, or check your VIP tier for a higher ceiling. |
| Duplicate request | A second request was placed while the first was open | Let the first one finish; the duplicate is simply ignored. |
Nothing is lost when a request is declined. The amount returns to the balance within a few minutes and the request can be placed again once the cause is cleared. If the status has not moved after the times shown earlier on this page, open Live Chat with the request number and the wallet number ready.
The wallet you pick does not change the clock
All five channels sit in the same queue. Deposit credit and payout release run on one clock, so choosing a channel because a rumour says it is faster rarely helps. What does help is having the account name match your ID before you send anything.
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bKash
Deposit4 minutesWithdrawal35 minutes -
Nagad
Deposit4 minutesWithdrawal35 minutes -
Rocket
Deposit4 minutesWithdrawal35 minutes -
Upay
Deposit4 minutesWithdrawal35 minutes -
Bank Transfer
Deposit4 minutesWithdrawal35 minutes
Bank transfer asks for a branch and account number as well as the name, so it involves a little more typing at the cashier screen. Everything after that is identical. A first payout on any of the five can take up to 6 hours while the account is checked for the first time.
Keep the confirmation until the money lands
A payout leaves a trail: a request number, a time and the wallet it went to. Screenshot the confirmation screen before you close it. If the money has not arrived after 35 minutes, that screenshot is the first thing support will ask for, and it saves the twenty minutes spent explaining the request from memory.
The same habit works for deposits. When a bKash deposit is delayed, the transaction ID from the bKash message plus the request number from the cashier is enough for support to trace it. Bangladeshi wallets occasionally queue messages at busy hours, and a pending deposit usually clears on its own.
One more habit worth keeping: keep the phone number on the wallet current. If you change SIM, update the number in your profile before the next withdrawal, or the payout lands on a wallet you can no longer open.
Questions that come up at the cashier screen
Do I really need documents before the first payout?
Yes. Identity verification runs before your first withdrawal only. You can register, deposit and play without sending anything, but the cashier will hold the first payout until one document is approved.
After that, the same check covers every later request, and no further uploads are needed unless your details change.
How long is the wait after I upload my NID?
Allow up to 24 hours for the review. A sharp, well-lit photo usually clears in far less, but the window is there for busy hours.
Once approved, the first payout can take up to 6 hours to reach the wallet. Later payouts settle at the normal 35 minutes.
Can the money go to my brother's bKash account?
No. The wallet or bank account must be registered in your own name, and the spelling must match your ID. This is the single most common reason a first request is declined.
If you have been using a family member's number to deposit, open a wallet in your own name before requesting the payout.
Why can I see the bonus but not withdraw it?
Bonus funds carry a wagering condition of 13 times the bonus amount. Until that turnover is complete the bonus part of the balance stays inside the account and cannot be paid out.
You can still withdraw your own cash balance. The Bonus & VIP page lists the current offers and how each one is cleared.
What is the smallest amount I can withdraw?
৳900 per request. Anything below that stays in the balance until you either play on or add a deposit of at least ৳200 and request a larger amount later.
The daily ceiling starts at ৳75,000 and rises with VIP tier.
My request has been pending for two hours. Is something wrong?
Not necessarily. A first payout can take up to 6 hours, and a request placed while documents are still under review waits for that review, which runs up to 24 hours.
Do not send a duplicate. Note the request number and open Live Chat, which is staffed around the clock.
Can I withdraw from the app instead of the browser?
Yes. The cashier screen in the zrbazar app holds the same limits, the same wallets and the same verification step, so a request placed on a phone behaves exactly like one placed on a desktop.
Keep the app updated and the upload window open while documents are sending.
One verification, then payouts become routine
Open an account, register the wallet in your own name and send the documents once. After the first payout clears, every later request is a ৳900 minimum, a 35-minute wait and nothing else to remember.